Refund policy
At Complicated Creature™, every product is custom-made to order specifically for you. Because production begins after an order is placed, we do not accept returns or exchanges for:
- Selecting the wrong size or color
- Change of mind
- Buyer’s remorse
- Items returned without prior approval
Please carefully review all product details and sizing information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery at hello@complicatedcreature.com.
Include the following information:
- Your order number
- A clear photo showing the issue
- A brief description of the problem
Once your claim has been reviewed and approved, we will work with our fulfillment partner to provide a replacement or refund at no additional cost to you.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
European Union Customers
Customers located in the European Union may have the right to cancel or return an eligible order within 14 days of receiving it, subject to applicable consumer protection laws and any exceptions for customized or personalized products.
To request a cancellation or return, contact hello@complicatedcreature.com before sending any item back. Items returned without prior approval may not be accepted.
Questions
If you have questions about your order or this policy, contact us at hello@complicatedcreature.com. We typically respond within 1–2 business days during our regular business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. CST.